What It Means to Us Soon after our company’s founding, the Deklewa name became synonymous with quality craftsmanship. As one of the most experienced construction firms in Pennsylvania, we pride ourselves in our continuing dedication to the values our founder believed in — quality workmanship and increased value for the client. Deklewa employs several strategies to meet or exceed client expectations for quality. Our number one priority is an overall focus on quality construction. Quality is an integral part of Deklewa’s corporate culture, philosophy and discipline.

Deklewa Strategies for Quality Assurance (Example of Typical Project)
Preconstruction Phase:
1.	Deklewa will carefully pre-qualify subcontractors and suppliers so the field of competing bidders have demonstrated: a. Experience with similar projects. b. A positive history with clients demanding quality workmanship. c. The proper resources available (financial, supervisory personnel, etc.). d. Flexibility in terms of modifications and working around operational facilities.
2.	Deklewa will ensure the quality expectations and level of finishes for the overall project are clearly stated in the Supplemental Conditions section of the project specifications.
3.	Deklewa will then prepare an in-depth design review of the plans and specifications to confirm they are properly coordinated. Poor coordination can lead to confusion and “field modifications,” which can result in a lower quality and level of finishes.
4.	Finally, Deklewa will review the assembly of various building components and the compatibility of finishes in the design documents, again, to avoid unnecessary field modifications and ensure overall quality.
Construction Phase:
1.	Create an organizational team accountable for all aspects of quality. This team will be led by: a. The Project Manager, who is responsible for overall completion of the project in accordance with plans and specifications, directing site personnel, and overseeing technical aspects of the project. b. The Project Superintendent, who reports to the Project Manager and is responsible for implementation of all QA/QC procedures in the field. The Superintendent will be located on-site, full time, and will be the day-to-day inspector of technical matters relating to quality.
2.	Deklewa will create a detailed submittal log to make certain all required material is properly and promptly submitted.
3.	Our Project Manager will carefully review each submittal prior to submitting to the Architect. Each submittal will be reviewed for: a. Conformance to the specifications. b. Coordination between all phases of work. c. Proper compatibility with other associated finishes.
4.	The Superintendent will carefully review all “approved” shop drawings and samples returned by the Architect. The Superintendent then must verify that all material/equipment arriving on site has indeed been “submitted and approved” for installation.
5.	The Superintendent continually inspects all work being performed to ensure it meets or exceeds quality expectations.
6.	The Superintendent and Project Manager have the undisputed authority to reject all or part of any material/equipment that does not comply with the approved submittal, contract documents or general project standards for quality.
7.	The Superintendent will complete daily field reports, documenting all issues concerning quality.
Deklewa Quality Assurance Program
The following is an Executive Summary of our corporate commitment to Total Quality Management (TQM).
Total Quality Management
1.0 Policy
As a professional construction services organization, Deklewa is dedicated to meeting the quality needs and expectations of our clients. We must be flexible, adaptable, and prepared to provide the best value in a competitive marketplace. We are committed to TQM in all aspects of our projects and business activities. We will:
1.1	Give paramount consideration to life safety in construction and operations.
1.2	Adhere to our commitments.
1.3	Determine and understand the expectations for quality, as determined by our clients.
1.4	Encourage and create an atmosphere for all employees to actively participate in continuous quality improvement.
1.5	Ensure comprehensive internal review of all client documents.
1.6	Ensure that the policy of TQM is understood, implemented, and maintained for all projects.
1.7	Work as a team with our clients and project participants to promote the communication and understanding of needs throughout the project.
2.0 Guiding Principles
2.1	Quality comes first. Continual improvement of the quality of our services for clients must be our number one priority.
2.2	A quality mindset is integral to our way of life. Quality concepts must be ingrained throughout the organization through proper training.
2.3	Quality is the key to the future. Management’s leadership commitment and involvement in this business strategy will lead us to create and maintain the highest standards of quality.
2.4	Clients are the focus of everything we do. Our work must be done with our clients in mind, not just providing more cost-effective services than our competition, but also meeting our clients’ needs in achieving successful projects.
2.5	Continuous quality improvement is essential to our success and continued growth. We must strive for excellence in all aspects of our business.
2.6	Do the job right the first time. Quality must be built into the processes and services.
2.7	Quality work is everyone’s job. Personnel at all levels must take responsibility for the quality of their efforts.
2.8	Appropriate recognition and reward is an essential ingredient to maintaining a program of continuous quality improvement. Competent, dedicated employees make the greatest contribution to quality and quality improvement. They will be recognized and rewarded accordingly.
2.9	Quality improvement is measurable. Criteria for each project must be established, against which we can measure how well we meet the quality objectives of our clients, both internal and external.
2.10	Quality improvements save money. Quality improvement is a key to productivity improvement and must be pursued with the necessary resources to provide tangible benefits.
3.0 Commitment
Our organization is committed to continuous quality improvement. Corporate management realizes the only way to achieve steady improvement is through self examination and the willingness to change for the better. We are dedicated to making certain that philosophy remains an integral part of our corporate culture.
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